If you are hearing a lot of references to the phrases “mobile-friendly”, “responsive mobile” or “mobile responsive” in regards to website design and not quite sure what all this means, you are not alone.  You may also be aware that these phrases somehow play into your Google rankings but are not entirely sure how or why? Let’s review so we can come away with a clearer understanding.

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There are many reasons why customer service is important to your success as a company.  The main reason is customer service can cost you repeat and future business if it is bad.  No matter how niche your business may be, with the whole world online, competition is fierce.  It only takes one bad experience, no matter how trivial, for a customer to look elsewhere.  Fortunately, there are many preventative measures you can implement online to help your customers resolve issues and improve the level of service you offer.

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Robert KeddieLg

What is your name?

Robert Wayne Keddie

Do you have any nicknames

Well, nicknames, no but derivatives of my official name Robert such as – Bobby, Bob, Robby and Rob.

When is your birthday?

August 29th…my Mom said when I was born, there was sudden thunder and lightning.

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MikeLG

What is your name?

Michael Christopher Mathews

Do you have any nicknames

My competitive softball buddies have been known to call me “Mashews” since I still have a propensity to hit lots of homeruns even though my collegiate baseball days are quite a bit behind me.

When is your birthday?

June 3rd

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We’re a little under a week away from the April 21st mobile search deadline and we know that you’re thinking, “This is the end!” And if this was Penguin/Panda, we’d be right there with you, screaming that the sky was falling and everything (non-mobile) was coming to an end. However, It’s not.

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AdWeek Chats happen every Wednesday from 2-3 pm on Twitter and they always cover very interesting topics about ads and the world of marketing. Yesterday, we had a great discussion about Millennials and how their introduction to the industry is creating a lot of changes. Being a team that has a lot of millennial members, we were really involved with and fascinated by the discussion.
Here are a few of the highlights from the chat:

As search engines have evolved, so has the process of getting your website indexed and ranking well on them. It’s no longer possible to add some keywords to your website and expect it will be returned in search results when someone searches using those terms. Search engines today return results based on what they interpret the searcher’s query to mean, rather than by just picking out certain “key” words or phrases.

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