The world we know today is one of digital dominance, and the average amount of time spent online increases every year. People have become more interested in online shopping because they think they can get better deals online and won’t have to shop in crowded malls or stores.  According to nchannel.com, 64% of people think customer experience is more important than price and 65% of people have cut ties over a single poor experience.

Numerous factors are taken into account when discussing customer experience and the most important factor of customer experience is website design. Your website’s design determines how a customer feels and interacts with your brand.

So how do you know if your business has poor website design? Here are the top 4 warning signs that your web design needs improvement:

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Auto Corral RV, located in Mesa, AZ, launched a new website using NetSource’s exclusive dealer website content management system, EZ-Site. The new website allows site visitors to browse the company’s inventory of new and used RVs, and also presents information about the company’s service department, specials, and financing options.

Auto Corral RV specializes in Class A, B, and C motorhomes, fifth wheels, travel trailers, and diesel pushers. The browser-based EZ-Site system lets the dealership staff easily update and maintain the website without the need for any special software. […]

One of the big advantages to a stand-alone E-commerce solution is that a skilled developer can completely customize both the design and the programming to suit your specific business requirements. No two businesses are run exactly the same way. This means that they frequently have demands that simply can’t be satisfied within the limits of a one-size-fits-all solution. An E-commerce project has the highest chance for success when it can be adapted to your existing business practices, instead of requiring that your business practices adapt to your web site.

With a stand-alone E-commerce web site you’re generally letting yourself in for more work. A LOT more work. That’s why stand-alone sites truly aren’t a suitable solution for every small business. If you plan a very small online inventory and can be satisfied with minimal-to-basic marketing tools, then a hosted solution may be the best route to take. […]

When a small business owner makes the decision to enter into the world of E-commerce, the first decision that confronts them is usually whether they need to build a stand-alone E-commerce web site or sign-on with a hosted application provider like Magento or BigCommerce.

Each approach has its advantages and disadvantages. What the small business owner has to decide is which method of online selling will provide the most value and return on investment. Today I’ll take a closer look at the plus and minus columns for online storefronts based on hosted applications. […]

Translating your E-commerce idea from concept into reality requires an investment of time, money and resource. For the small-business entrepreneur, a first-time E-commerce project can generate a few unpleasant budget surprises.

Some of your project’s budget elements may be self-evident, but a few are less obvious. An experienced and reputable E-commerce developer should work through a complete ‘first year’ budget with you before your project begins. In addition to the one-time development costs associated with getting your site built, tested and functioning properly there are continuing costs that should figure into your long-term calculations of profitability. […]

Soon after you decide to add E-commerce to your small business, you may find yourself suffering from a touch of sensory overload. There are a lot of E-commerce engines, shopping cart systems and hosted storefronts vying for your attention. How do you sort through all of that to find the solution that best suits your business?

Finding the best solution is largely a matter of asking the right questions. Today I’m going to arm you with a few good questions – along with some related ‘thinking points’ – that should help you sort through all of the information and make the best possible decision. Here are five key considerations: […]

Just to prove that no aspect of online technology can sit still for any longer than a 7-year-old, last week Google launched an updated version of what it previously called its “Rich Snippet Test Tool”. As part of the deal, it’s gotten a new name — the Structured Data Testing Tool . The page is a great deal more sparse than the previous version because all of the help content has been moved to a separate page.

The testing tool continues to support markup for rich snippet search results, but now pulls out authorship markup elements as well. Note that authorship markup is a separate element from a web article’s provenance, or creative history. Establishing and maintaining a web pages’ provenance is still a hot topic amongst semantics experts, hopefully to be resolved at some point in the future. […]

Back when the Internet was a lot younger — say around 1998 or so — great domain names were still pretty easy for a website owner to come up with. Unless your business had a really common name, you could probably buy a domain that matched, or at least matched closely enough that people would remember it. Domains were a little bit harder to register and cost more (inflation-adjusted, anyway), but you could always find something decently memorable that didn’t have too many consonants in the middle of it.

That’s not so much the case anymore. Looks like all of the easy stuff is taken, which is why so many websites have domain names that read like something from the bookmark list of famous comicbook villain Mister Mxyzptlk. (Don’t get any smart ideas. “Mxyzptlk.com” is taken.) […]

If you’re a super-hero like Spiderman or The Tick, a secret identity can come in handy. When you’re running an E-Commerce website, however, shrouding your company details in mystery can ruin your business.

One of the main disadvantages of E-Commerce is that consumers can’t see, touch or feel the actual products offered on your website. People like to know what they’re buying. Fortunately, it’s a disadvantage that can be overcome to a degree by including plenty of good product-specific content like photos, videos and reviews. Another disadvantage is that consumers can’t see you — or your business — and gain a sense of trust from that contact. As much as people like to know what they’re buying, they also want to have confidence in who they’re buying from. […]

In most of the website usability studies that I’ve read, poor legibility is by far the most frequent complaint encountered. It’s generally a sin of comission on the part of web designers, because web-safe typography by default is designed to be both legible and flexible.

A website gets into trouble when its design diverges from online typographic standards. Often, the issue begins with a site owner — or the site owner’s print marketing designer — who wants the fonts and styles on a website to mirror those the business uses elsewhere. While it may sound like a good theory from a branding perspective, it’s often a train wreck for usability. […]

Websites offer a seemingly endless amount of space for your content, especially compared to traditional media like print or broadcast. For a relatively small hosting fee, you can literally publish entire libraries of text. An average 500 MB hosting account has enough room for more than 150 copies of Leo Tolstoy’s “War and Peace,” 400 copies of Melville’s “Moby Dick” or 600 copies of James Fennimore Cooper’s “Last of the Mohicans.”

When you’re passionate about your business, the temptation is to use as much of that space as possible to share your enthusiasm and expertise with potential customers. But it’s all a trap, a painful deception. The truth of the matter is that your customers have a lot less time than you have space. […]

So you’ve decided you need a new website, or your existing website needs a facelift?  Not so fast!  Before you choose a website developer and spend your money on a new website, there are several things you need to consider carefully in order to get the most out of your investment.  And there are some details that if they aren’t taken care of BEFORE you start building that website, could doom you to failure.

Make sure you know the following, and can communicate the answers to your developer, to get the best possible results. […]