Every website communicates information to users through text. Headlines grab our attention while cluing us into what the following paragraph is about. Supporting text tells us a story about a good or service being offered, and why we can’t live without it. Given the weighty job that text performs on a website, it makes sense to take care in sculpting its appearance. The following is a quick walkthrough of the different tweaks that web designers (and do-it-yourself website updaters) can use to add readability and impact to website text. […]

Mar 30, 2010

Web Safe Fonts

Not every font that is installed on your computer can be used on your website, because not everyone that views your website has the same fonts installed on their computer as you. In an effort to keep websites looking similar between different browsers and operating systems, web designers can choose from certain fonts that are “web safe” and reliable. […]

Empty plastic bags roll through a cracked and patched pavement parking lot. Shopping carts are scattered about… some maneuvering themselves unmanned through the rows of unpopulated parking spaces of the Electronics-O-Rama. The store signage is in disarray, and the glass of the storefront is fogged and dirty. The color scheme of the decrepit building is like that of a circus tent, plastered with fliers and promotional signs made with poster-board and Sharpies. However, on the inside of this dilapidated place of business is the brightest team of individuals ever to be in customer service, and their product is one in a million. No one comes close in either quality or customer satisfaction, but few customers have even thought twice about giving them the chance to prove themselves.

Electronics-O-Rama suffers from poor perceived credibility. The surface of their business, the “visual handshake,” is lacking a quality that the competition offers, though the competition can’t offer the same quality product or service.

Just how important is perceived credibility? Many small retail establishments have faded over the years to flashier, bigger, chain retailers providing the same products with worse customer service, or in some cases worse products (and customer service). What makes Best Buy more credible than Joe’s TV’s? The answer…

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The team at NetSource Technologies is proud to announce the launch of www.sumterchamber.org, the newly redesigned website for the Sumter County Chamber of Commerce in Florida.

This beautiful website design gives the Chamber of Commerce a fresh new look, and provides a great wealth of information for website visitors. […]

NetSource designers and programmers are proud to announce the launch of www.fbcocala.org, a website for the First Baptist Church of Ocala.

The redesigned website is a contemporary design that uses inviting colors and graphic promotional imagery. The centerpiece of the project is the powerful management console, which allows the staff at the First Baptist Church to fully control the organization and content of their website. […]

The designers at NetSource Technologies are proud to announce the launch of a new website design for long-time customer Express Brake International (EBI), a manufacturing company that specializes in heavy duty truck brakes and brake systems.

After the recent redesign of their logo, EBI decided to update their website to create a unified brand. The result is a bold, custom design that looks modern and professional. Large images and diagrams are used throughout the site to feature their truck brake products. In addition to brochures and testimonials, an interactive map lists EBI Distributors accross the United States.

EBI is an Ocala, Florida based company that produces heavy duty truck brakes and accessories. Their innovative products include the XTREME Brake, Brake Alert, Drum Caddy, and the original Express Brake.

There is a book in our office that has been required reading for all staff members for the last 3 years.  This book is called “Don’t Make Me Think” by Steve Krug.  The book is about usability of website design and how you don’t want to have your site visitors have to think when they visit your website.  There should be a clear purpose to the site that spells out to the site visitor what you want them to do next, whether it is to fill out a contact form, buy a product, pick up the phone and call you, request a quote now, search for a dealer in their area, refer your site to a friend or apply now.

Don't Make Me Think - Book

Don't Make Me Think - Book

The book is deceptively simple and most of the information in it seems so straight forward and obvious, because… well, it is.  It is a clear message that doesn’t require thought and offers examples of how to enact better usability on your website, or websites you produce.

It is easy to get caught up in the message of your site without thinking about how that message is being received by others.  Sure a 5,000 word dissertation on what your product does can be informative, but it can also be overkill, or even boring and not worth the time of a busy internet suffer who is just trying to determine if your product can provide the particular benefit they are looking for.

When you are the provider of a product or service it is easy to be too close to the message – too “in-the-know” to be able to see how the site is coming across to others who are not “in-the-know” on your product or service.  Maybe usability testing is something you should consider.  This is basically a test audience who does not know your company and it’s products or services.  Let them navigate your site and see if they get it as quickly as you think they will.

Usability studies can be as simple as inviting a trusted friend over to try out your site and give feedback to doing a full fledged study with hired testers, video taped sessions, surveys and reporting.  However you do it, do at least something so you have good, third-party feedback on your site.

Most importantly, think of your call-to-action – that clear purpose to the site that spells out to the site visitor what you want them to do next.  Make sure your call to action is ever-present, on every page, reminding your visitors what you expect them to do next.  Sometimes a little redundancy is ok.