LiveChat Lead Generation For Your Website
Real-Time Communication With Your Customers
Welcome To LiveChat
Never miss an opportunity to keep customers happy. Live chat software can help you to stay in contact with your current customers and potential, new customers. Answer website visitor questions in real-time with LiveChat.
There are many benefits of using LiveChat software:
- Website Visitor Benefits:
- Answer questions in real-time.
- Ensure visitors understand what your business has to offer.
- Convey a sense of caring for your visitor, by being there for them.
- Employee Benefits:
- Communicate with customers with an easy-to-use tool.
- Many ways to keep in contact, including using: Desktop Computers & Mobile Devices (tablets/smartphones)
- Connection to website visitors, even if they’re not at their desk.
MELISSA THRUSH
Director of Customer Care
Some of the great features available in LiveChat include many reporting options and the assurance of secure data.
Here is a more comprehensive list of the features of LiveChat:
Agent Features
- Transfer chat between agents
- Automated greetings
- Agent rating
Visitor Features
- Visitor details (name, email, location, currently viewed page, etc.)
- Visitor tracking (up to 400)
- Banned visitor list
Chat Options
- Smart chat routing
- Manual chat routing
- Proactive chats
- Mobile chat window
- Full chat customization
Customization
- White label
- Your logo in chat window
- Chat themes (to best fit your website design)
- Pre-set chat buttons or you can upload a custom graphic
- Canned responses (optional & customizable)
Data
- Data security
- Efficiency data
- File sharing
- Unlimited chat history
Other Features
- Login with Google
- Works on web, desktop and mobile
- Pre-chat & post-chat surveys
- Ticketing system
Reporting
- LiveChat Dashboard
- Daily summary email report
- Ticket stats
- Basic chat stats
- Basic reporting
- Email transcripts
Get LiveChat installed on your website today and bring your customer service to the next level and keep all of those hard-earned website leads.
1995
Year Founded
941
Websites Launched
217,477
Client Followers Added
60
Awards for Excellence